The Lyte Guide to Outreach Product Releases
Omni in 2026: every update, in order
Outreach's AI assistant changed names, swallowed two older features and showed up in six different months of release notes. If you've lost track of what Omni is now, this page puts all 19 updates in order and explains them without the jargon.
Each spike is a month. The taller it is, the more Outreach shipped. Tap a month to jump to it.
Ask Outreach gets a new name
February laid the groundwork: a new home for every AI feature, a renamed assistant, and the first version of a company knowledge library.
Omni arrives (in beta)
Reps · Managers"Ask Outreach" became Omni, a chat assistant inside Outreach. Ask it plain-English questions about accounts, deals, activity and call transcripts. It cites where its answers came from, can draft an email or build a table, and only shows you data you already have permission to see.
Read the full Omni guide →One menu for all things AI
EveryoneA new "Agents & AI" section in the left menu collects every AI feature in one place. The old "AI Content" section is gone.
Meeting Prep Agent (beta)
Reps · ManagersAn AI agent that writes a pre-meeting brief your team can share, so nobody walks into a call cold.
Knowledge library (beta)
Enablement · RevOpsAdmins upload approved collateral like battlecards, case studies and decks. AI answers draw on them and list which documents they used.
Read the full Knowledge and Org Context guide →Omni stops just answering and starts doing
April is when Omni became useful day to day. It showed up everywhere in Outreach, learned to take actions, and moved into Slack.
Omni works everywhere, and asks before it acts
Reps · ManagersOmni became available anywhere in Outreach, including mobile. It can hold several conversations, take voice input and remember what you said earlier in a chat. When it wants to create a task, update a field or add someone to a sequence, it shows you the change and waits for your OK.
Omni in Slack
Reps · ManagersChat with Omni from the Outreach app in Slack. You can also send an account's notifications to a Slack channel set up for that account.
Read the full guide to connecting Omni →Agent Studio
Admins · RevOpsReady-made AI workflow templates you arrange on a visual canvas, instead of building agents from scratch.
Meeting Brief you can design
AdminsAdmins choose which sections go into Meeting Prep Agent's brief and can preview it before rolling out. Right now Outreach allows only one Meeting Prep Agent, so design the brief with all your teams in mind.
Knowledge feeds AI-written emails
Reps · EnablementThe Personalization Agent, which drafts emails, can now draw on your Knowledge library too, using up to seven documents per response.
Three assistants become one
The month Omni absorbed Smart Account Assist and Deal Assist. If someone on your team asks where Assist went, this is the answer.
Omni replaces Account Assist and Deal Assist
EveryoneWith Omni turned on and Assist turned off, Omni appears in every spot on account, prospect and opportunity pages where Assist used to be. One assistant, everywhere.
Read the full Omni guide →Omni cites your own content
Reps · EnablementKnowledge now feeds Omni. When an answer draws on your documents, a Sources section lets you download the files it used.
Omni gets the big screen, admins get the controls
A full-page Omni for reps, and a single control panel for admins to decide which AI runs and what it costs.
Full-screen Omni
Reps · ManagersOmni gets its own spot in the left menu and a full-page view. Every conversation gets a link you can share, and any record Omni mentions opens in a side panel.
AI Control Hub
Admins · ITOne screen listing every AI feature your company has, which AI model runs it, and what it costs. Admins can turn AI off company-wide, switch features on or off one by one, limit some to certain teams, and decide whether new AI features turn on automatically.
Explain your custom fields to the AI
AdminsAdd a plain-language "Description for AI" to custom fields, so Omni knows that "Custom field 7" actually means "renewal risk." Salesforce-mapped fields can import their description.
Tidy the Knowledge library
EnablementMove files between folders without uploading them again, and see which AI features each folder feeds.
Omni learns manners
Two updates that make Omni safer to trust with your CRM and less repetitive to use.
Omni asks before it edits
EveryoneBefore Omni changes a prospect, account or opportunity, it shows a confirmation. If it's missing information, it asks with a short form. And a stop button halts a request mid-way and hands your prompt back so you can fix it.
Read the full Omni guide →Omni remembers how you like things
Reps · ManagersTell Omni to "remember" or "always" do something, like use bullet-point agendas, and it applies that in future chats. Say "forget that" to undo it.
Omni joins the team channel
Omni moves into shared Slack channels, and every AI agent gets a cheat sheet about your company.
Org Context
Admins · EveryoneA short company profile that every AI agent reads before it answers: what you sell, who you compete with, and how you sell. Write it once and stop re-explaining your company in every chat.
Read the full Knowledge and Org Context guide →@Omni in Slack channels
Reps · ManagersInvite the Outreach bot to a channel, @mention it with a question, and it answers in a thread. Admins decide which channels it can work in and who sees its replies.
Read the full guide to connecting Omni →Omni is only as good as its setup.
Lyte Sales is a certified Outreach Professional Services partner. We turn Omni on, write your Org Context, build the Knowledge library, and connect it to Slack and your other tools.
Talk to Lyte Sales