The Lyte Guide to Outreach Product Releases 2025 Edition ← All 2025 Outreach product releases · Voice and dialing in 2026 →
Voice and dialing · 2025 updates
Voice in 2025: every update , in order
Outreach Voice spent 2025 on the unglamorous work that gets calls answered: fewer spam labels, rules about when you can call, and queues so inbound calls reach an available rep. Here are all 7 voice updates.
7 updates4 months with voice news
By David Jollie , Founder and Principal Consultant, Lyte Sales · Last updated October 15, 2026 · Covers Outreach release notes through December 2025
Chapter 1 · February
Fewer “Spam Likely” labels
FEB
Voice Integrity and dialer clean-up Admins · Reps
Register US numbers with carriers to cut down spam labels, set calls to disposition automatically, search phone numbers and delete caller IDs.
Read the full Voice Integrity guide →
Chapter 2 · May
Answer the second call
MAY
Call waiting Reps
A call that comes in while you’re on another one no longer goes straight to voicemail. Hold or end the first call to answer it.
MAY
Call forwarding Reps
Forward all incoming calls to another number.
Chapter 3 · August
Rules for when and how you call
AUG
Outbound calling policies Admins · Compliance
Set allowed calling days and hours, block holidays and dates, and add US and Canadian regional restrictions.
Read the full calling policies guide →
AUG
Call logging rules Admins · Managers
Decide whether call logs are required, add a spam option and limit editing.
AUG
Caller ID by user Admins
Control which approved caller ID numbers each person can use.
Chapter 4 · November
Inbound calls find a free rep
The Lyte take
If your team makes calls, register your numbers with Voice Integrity. It saves a ton of wasted dials, and every answered call gives Kaia more to work with.
Before you turn things on
Outreach Voice only. These features apply to Outreach Voice, and Voice Integrity covers purchased US numbers, not imported ones.The carriers don’t match. The February notes name AT&T and T-Mobile for Voice Integrity; the help article adds Verizon. Check with Outreach.Calling policies have limits. They cover US and Canadian numbers, and reps can override a block with a business reason.Approval takes days. Carrier registration needs your business details and can take 48 to 72 hours or more.
Need a hand?
More answered calls.
Lyte Sales is a certified Outreach Professional Services partner. We set up Outreach Voice, number registration and calling rules the right way.
Talk to Lyte Sales
Sources: Outreach Product Release Notes for
Feb ,
May ,
Aug and
Nov 2025, plus Outreach's Voice Integrity article , calling policies article , call routing article .
Last updated October 15, 2026.
This is an independent guide by Lyte Sales and is not affiliated with or endorsed by Outreach. Outreach and Kaia are trademarks of Outreach Corporation; AT&T, T-Mobile and Verizon are trademarks of their owners. Features and licensing can change; confirm details in your own Outreach org.
Keeping up with Outreach: Outreach ships changes every month, and sometimes more often. We do our best to keep this guide up to date, but features, menus and licensing may have changed since this page was posted. Always check with Outreach to verify what's current before you rely on it.
About this page: Parts of this page were drafted with the help of AI. AI can misread a source, mix up details, or state something outdated with confidence. Treat the steps and licensing notes here as a starting point, and check them against Outreach's official documentation before you change settings or plan a purchase.
The Lyte Guide to Outreach Product Releases 2025 Edition