The Lyte Guide to Outreach Product Releases
Voice and dialing in 2026: every update, in order
For the reps who still pick up the phone. Outreach shipped 9 voice and dialing updates so far this year, led by a dialer that works through your call list for you.
Each spike is a month. The taller it is, the more Outreach shipped. Tap a month to jump to it.
Fewer clicks per call
February's headline: a dialer that keeps going so reps don't have to keep clicking.
Sequential Dialing
SDRs · Phone-heavy repsSelect your call tasks, click once, and the dialer calls them back-to-back. It tries every valid number, logs the no-answers for you, and stops only when a person picks up.
Read the full Sequential Dialing guide →Skip call steps with bad numbers
Admins · SDR leadersSequences can automatically skip call and text steps when a prospect has no valid phone number, instead of leaving reps with dead-end tasks.
SMS available to everyone
Admins · RepsTexting is now visible to all customers without a support ticket. You still need to complete carrier registration, like A2P 10DLC in the US, before you can send.
A gentler call-waiting sound
RepsThe alert for a second incoming call is less jarring.
Voicemail drop, no ticket required
Admins turn on Voicemail Drop themselves
Admins · RepsVoicemail Drop lets reps leave a pre-recorded message with one click. Admins can now switch it on for the company themselves, instead of asking Outreach support.
Read the full Sequential Dialing guide →Cleaner call data
Filter calls by where they were made
ManagersSeparate calls made from the web app from calls made on mobile.
Require a call purpose
AdminsAdmins can make reps pick a call purpose before they log a call. Outreach recommends leaving this off if your team uses Sequential Dialing.
The dialer gets more human
Leave a personal voicemail mid-session
RepsInside the dialer, reps can now leave a voicemail in their own voice, alongside the options to leave none or drop a pre-recorded one.
Clearer reasons a call didn't connect
RepsThe dialer's status messages now explain more clearly why a call didn't go through.
More conversations per call block.
Lyte Sales is a certified Outreach Professional Services partner. We set up Outreach Voice, Sequential Dialing and dispositions so your reps can dial on day one, and guide you through SMS registration.
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