Outbound calling policies: rules for when your reps can call
Since August 2025 admins can set the days and hours calls are allowed, block holidays and add US and Canadian regional rules.
Shipped Aug 2025AdminsComplianceReps
By David Jollie, Founder and Principal Consultant, Lyte Sales · Last updated · Covers Outreach release notes through December 2025
What it actually does
Calling policies stop reps from dialing outside the hours and dates you allow, or calling destinations you’ve blocked by phone number or US zip code, with extra rules for US and Canadian regions.
Reps can override a block with a business reason, and admins get a daily email listing the overrides.
Who it's for
Admins and compliance teams set the rules. Reps work within them.
Why it matters
It helps keep calling inside the times and places you allow.
How it grew in 2025
AUG
Launched, alongside call logging rules and caller ID by user.
How to set it up
Open the settings
As an admin, go to Administration › Tools › Calls and open the Outbound call restrictions tab.
Turn it on
Enable calling policies.
Set global rules
Set calling hours, restricted dates and blocked destinations.
The Lyte Guide to Outreach Product Releases 2025 Edition