The Lyte Guide to Outreach Product Releases
Kaia in 2026: every update, in order
So far this year, Outreach has shipped 20 updates to Kaia, its call recording and coaching assistant. They're scattered across ten monthly release notes. We put them in order and translated them out of support-ticket English.
Each spike is a month. The taller it is, the more Kaia shipped. Tap a month to jump to it.
Kaia learns to write the recap for you
February was the foundation. Kaia started producing custom call summaries, sending them to Slack, and pulling in calls it never recorded itself.
AI Summaries are fully launched
Managers · CS · RepsYou write a short list of questions, like "What did they say about budget?" or "What needs to happen before handoff?" Kaia answers them for every recorded call. Admins can build templates for the whole company and reps can make their own.
Read the full AI Summaries guide →Call recaps land in Slack
EveryoneAfter a meeting, Kaia can post the summary to Slack with a link back to the recording. Nobody has to go looking for it.
Nooks and Orum calls come in automatically
Admins · SDR teamsIf your team uses Nooks or Orum to power-dial, those calls now get the same Kaia analysis as calls made inside Outreach.
Read the full guide to getting every call into Kaia →Coaching cards get AI suggestions
ManagersWhen a manager fills out a coaching card on a call, Kaia proposes answers to the questions. The manager reviews them instead of starting from a blank form.
Share or email straight from a recording
RepsNew buttons at the top of a recording let you share it or start a follow-up email without leaving the page.
Kaia data opens up to developers
RevOps · DevelopersRecordings and transcripts are now available through Outreach's public API, with alerts when new ones arrive. Useful if you feed call data into another system.
Kaia starts listening to every call, not just the ones a manager picks
April is the month Kaia moved from "helpful notes" to "coaching at scale." This is the chapter most sales leaders will care about.
Topic Explorer
Sales leaders · Enablement · Product marketingKaia looks across all your calls and connects what gets discussed (products, competitors, objections) to whether you won or lost. It answers questions like "When competitor X comes up, how often do we win?" You'll see it in the app as "AI Topic Explorer."
Read the full guide to Topic Explorer and auto-scoring →Coaching cards score themselves
ManagersYou set the rules ("score every discovery call over 20 minutes"), and Kaia fills out and scores the coaching card automatically. You can weight some questions more than others.
Finer control over who gets recorded
AdminsAdmins can now turn live meeting capture and recording collection on or off by person and by meeting tool, including Zoom.
Kaia gets a team standard and a side door
May made Kaia more collaborative and closed the gap for meetings Kaia couldn't join.
Notes become comments with @mentions
Reps · ManagersWhat used to be called "notes" in Kaia are now "comments." Tag a teammate and they get notified. Think of it as a comment thread on the call.
One summary template to rule them all
AdminsAdmins can pick one AI Summary template as the company default. It's used on recording pages, in post-meeting emails, in shared links, and in anything synced to other systems. Everyone gets the same format.
Upload your own recordings
Reps · Field salesMet a customer in person and recorded it on your phone? Upload the audio or video file and Kaia analyzes it like any other call. It accepts mp4, wav, mp3, mov and m4a files.
A quiet summer of small fixes
Two small but welcome updates. Neither is headline material, but both remove a daily annoyance.
Webex joins the consent page
Admins · LegalKaia's recording-consent page, where guests agree to be recorded, now supports Webex meetings too. There's also a new "Add Kaia meeting" button in the Outlook add-in.
Closed captions on playback
EveryoneCaptions now show while you play back a recording. Handy for reviewing calls in a noisy office or with the sound off.
Kaia connects the dots
This stretch was all about connections. Gong recordings flow in, calls get matched to the right deal, and Kaia gets better at telling your team from theirs.
Gong recordings sync into Kaia
Admins · RevOpsConnect your Gong account and Kaia pulls in Gong recordings so they get Kaia's analysis and coaching. You choose to sync everything, or only recordings hosted by people who are active Outreach users.
Read the full guide to getting every call into Kaia →Kaia tells you which deal a call belongs to
RepsWhen a recording isn't tied to an account or opportunity, Kaia suggests the one it most likely belongs to.
Smarter "us vs. them" tagging
EveryoneColleagues on a call who don't have a Kaia license are now recognized as your side, based on their email domain. Talk-time stats and summaries stop treating your sales engineer like a buyer.
Zoom stays signed in
RepsFewer prompts to sign in to Zoom again, which means fewer meetings Kaia quietly missed.
Daily data exports without a support ticket
Admins · RevOpsAdmins can set up a daily bulk export of Kaia data to SFTP, Amazon S3 or Azure themselves.
Link internal colleagues to a prospect
RepsA September follow-up to the tagging fix: you can now tag an unlicensed employee who joined a call and link them to a prospect record. Outreach hasn't published a how-to article for this one yet.
Twenty updates is a lot to roll out. We do this every day.
Lyte Sales is a certified Outreach Professional Services partner. We set up Kaia, build the summary templates and coaching cards, and get the Gong migration right the first time.
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