Every call in Kaia: Gong, Nooks, Orum and the meeting on your phone
Coaching only works on calls Kaia can hear. In 2026 Outreach opened three new doors: dialer imports, file uploads and a Gong sync. Here's how to use each one.
Shipped Feb · May · Aug 2026AdminsRevOpsReps
By David Jollie, Founder and Principal Consultant, Lyte Sales · Last updated · Covers Outreach release notes through October 2026
What it actually does
Before this year, Kaia mostly analyzed meetings it joined itself. Calls made in other tools, or recorded in a conference room, never reached it. That left holes in coaching, topic tracking and deal history.
Now there are three ways in. Calls from the Nooks and Orum dialers import automatically. Anyone can upload an audio or video file. And Gong recordings can sync over on an ongoing basis. Once a call is in, it gets the same summaries, coaching and search as a native Kaia recording.
Who it's for
Admins and RevOps connect the sources. Managers and reps get one searchable library of every conversation.
Why it matters
Coaching, topics and deal insights live in one place. It's especially useful if you're moving from Gong to Kaia, or running both for now.
How it’s grown so far this year
FEB
Nooks and Orum import. Calls from these parallel dialers come into Kaia automatically.
MAY
Upload your own recordings. Add an audio or video file for any meeting Kaia didn't attend.
AUG
Gong sync. Gong recordings flow into Kaia. You choose all recordings, or only those hosted by active Outreach users.
How to set it up
Turn on Nooks and Orum imports
Go to Administration › Tools › Kaia, switch on "Kaia call recording import from 3rd parties," and save.
Get a Gong API key
A Gong admin creates one in Gong under Admin Center › Ecosystem › API.
Connect Gong in Outreach
An Outreach admin goes to Administration › Tools › Kaia › Import Recordings from 3rd Parties › Gong › Connect, pastes the key and picks a sync option. Read the privacy watch-out below before you choose.
Upload a recording
Go to Kaia › Recordings › Upload recording and choose an mp4, wav, mp3, mov or m4a file. To find uploads later, filter by "Recording source is Uploaded File."
Steps paraphrased from Outreach's third-party import, Gong sync and upload articles. Menu names can change; check them against your org.
Moving off Gong?
We'll plan the switch so no calls fall through the cracks.
Lyte Sales is a certified Outreach Professional Services partner. We connect the sources, set the privacy options, and get your team coaching from one library.
The Lyte Guide to Outreach Product Releases