Coaching at scale: Topic Explorer and self-scoring coaching cards
Most managers coach from the three calls they had time to hear. These features let Kaia listen to all of them, tie topics to wins and losses, and fill in the coaching card for you.
Shipped Feb · Apr 2026Sales leadersEnablementFront-line managers
By David Jollie, Founder and Principal Consultant, Lyte Sales · Last updated · Covers Outreach release notes through October 2026
What it actually does
Topic Explorer looks across your conversations and connects what comes up (your products, competitors, objections, evaluation criteria) to whether those deals were won or lost. It shows where a competitor is gaining and which objections keep appearing. In the app it's called "AI Topic Explorer."
Auto-scored coaching cards do the grading. You decide which meetings qualify, for example discovery calls with a certain type of buyer. Kaia then scores the card on every matching call, and you can weight the questions that matter most.
Who it's for
Revenue leaders, enablement teams, front-line managers, and product marketers who want to know what buyers really say.
Why it matters
Coaching and messaging decisions rest on every call instead of a small sample, and managers spend their time coaching instead of grading.
How it’s grown so far this year
FEB
AI suggestions on coaching cards. Kaia proposes answers to coaching-card questions for the manager to review.
APR
Topic Explorer. Conversation topics and competitors tied to win rates, across all calls.
APR
Auto-scoring. Coaching cards score themselves on meetings that match your rules, with weighted questions.
How to set it up
Give people access to Topic Explorer
Go to Administration › User Management › Access Control and choose a profile. Open AI topics explorer, turn on "Can view AI topics explorer insights," and save.
Open it
People with access find it under Kaia › AI Topic Explorer.
Set up auto-scoring on a card
Go to Kaia › Coach Cards, open a card and click the auto-scoring gear. Add at least one rule for which meetings qualify. Optionally set question weights and who can see scores.
Save and publish
Publish the card. Unpublished cards are never scored, even with auto-scoring turned on.
Steps paraphrased from Outreach's Topic Explorer and auto-scoring articles. Menu names can change; check them against your org.
Want help with this?
Get coaching that pays for its credits.
Lyte Sales is a certified Outreach Professional Services partner. We build the topics and coaching cards, and set scoring rules that fit your Amplify budget.
The Lyte Guide to Outreach Product Releases