The Lyte Guide to Outreach Product Releases 2022–2024 Archive
Kaia, 2023–2024: the highlights
Kaia, Outreach’s meeting assistant, learned to spot topics and buyer reactions, picked up 28 languages and more meeting platforms, and became a coaching tool with Coach Cards. Here are the highlights, plus everything else that shipped.
Each spike is a quarter. The taller it is, the more Outreach shipped. Tap a quarter to jump to its year.
Kaia learns to listen
Kaia finds the topics
Reps · ManagersKaia started tagging what was discussed on a call and how the buyer reacted, so you can jump to the moments that matter. Topic Search followed.
Kaia speaks 28 languages
Global teamsKaia went from four meeting languages to 28, with live transcription, search and analytics in each.
- FEB 23Kaia recording consent via Zoom
- FEB 23Kaia Team Trends report
- FEB 23Kaia auto-join for external meetings
- FEB 23Kaia name customization (corrected in May)
- APR 23Kaia Topic Search
- APR 23Kaia in French, German, Spanish
- APR 23Kaia call redaction
- JUN 23Edit Kaia recording details
- JUL 23Kaia waveform avatar in Zoom
- JUL 23Re-transcribe Kaia recordings
- AUG 23Kaia for Webex and BlueJeans recordings
- AUG 23Kaia on multiple meeting platforms
- SEP 23Kaia org settings: download, share, email
- OCT 23Kaia Key Moments
- OCT 23Team Trends filters
- OCT 23Kaia consent follows Zoom settings
- OCT 23Kaia joins Zoom as guest option
Coaching gets a system
Kaia Coach Cards
ManagersFill out a coaching card on a recorded call: what went well and what to work on. A Coach Card report shows where coaching is happening.
Read the full Kaia coaching guide →Kaia for Google Meet
Google Meet teamsMeetings recorded in Google Meet come into Outreach, where Kaia adds topics, reactions, a summary and Q&A.
Kaia Topics report
Managers · LeadersSee which topics are trending across your team’s calls, filtered by stage, team or date, including MEDDPICC and custom topics.
Kaia summaries in your CRM
Admins · Account teamsKaia’s AI meeting summaries can be written to the CRM, so people who never open Outreach can read them.
- JAN 24Kaia vocabulary
- MAY 24Kaia custom topics
- MAY 24Coach Card report
- JUL 24Coach Card feedback visibility
- AUG 24Daily export of Kaia recordings
- AUG 24New Teams permissions model
- AUG 24Explicit recording consent in Teams
- AUG 24Kaia live inside Zoom
- NOV 24Kaia live in Webex
- NOV 24Manager coaching metrics
- NOV 24Kaia admins
- NOV 24Saved views in Topics report
Turn calls into coaching.
Lyte Sales is a certified Outreach Professional Services partner. We set up Kaia recording, consent and coaching so managers actually use it.
Talk to Lyte Sales