The Lyte Guide to Outreach Product Releases 2022–2024 Archive
AI assistants, 2023–2024: the highlights
Outreach’s generative AI started here: Smart Email Assist drafting replies in 2023, then summaries, deal and account Q&A, and AI coaching across 2024. Here are the highlights, plus everything else that shipped.
Each spike is a quarter. The taller it is, the more Outreach shipped. Tap a quarter to jump to its year.
| Before | After |
|---|---|
| Manual reply sentiment | AI sentiment labels (March 2023) |
| Smart Meeting Assist summaries on dialer calls | Smart Call Assist, the setting name in Outreach’s current help articles |
The first AI drafts
AI tags reply sentiment
Reps · ManagersOutreach started labeling replies as positive, negative or neutral automatically, and reps stopped tagging them by hand.
Smart Email Assist
Reps · AEsOutreach’s first generative AI: click Assist and get a draft reply based on the thread, with your choice of length and tone. Outlook support came in February 2024.
Read the full Smart Assists guide →Smart Meeting Assist
Reps · ManagersAI meeting summaries with topics, plus plain-English questions about a call, answered with links to the exact moment. Generally available in November 2023.
Read the full Smart Assists guide →AI on every record
AI writes first emails and recaps
Reps · AEsSmart Email Assist moved beyond replies: it drafts first emails and follow-ups from recorded Kaia meetings. Call follow-ups arrived in August.
Read the full Smart Assists guide →Smart Account Assist
Reps · ManagersAn AI recap of what’s happening on an account, plus a chat for asking about it. An admin has to turn it on.
Read the full Smart Assists guide →Smart Deal Assist
Managers · AEsAsk a question about a deal and get an answer linked to the call or email it came from.
Read the full Smart Assists guide →AI recaps for dialer calls
Reps · ManagersThe same summaries and Q&A came to Outreach Voice dialer calls, for calls long enough to summarize. An admin turns it on.
Read the full Smart Assists guide →Smart Kaia Coach
ManagersAI fills in a Coach Card for you and links each answer to the moment in the call. Reps can ask for feedback.
Read the full Kaia coaching guide →- FEB 24Smart Email Assist in Outlook
- AUG 24Smart Email Assist: call follow-up
Make the AI earn its keep.
Lyte Sales is a certified Outreach Professional Services partner. We turn on Outreach’s AI features and help your team build habits around them.
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